Refund policy

Return and Refund Policy

Return Policy: At Payless Coolers LLC, we strive to deliver products of the highest quality. If you are not fully satisfied with your purchase, please review our return policy below:

1. Eligibility: Returns must be initiated within 30 days of receipt. Items must be unused, in original packaging, and in the same condition as received.
2. Return Process: To initiate a return, please contact our Sales Department at info@Paylesscoolers.com with your order number, item(s) for return, and reason for the return.
3. Inspection and Approval: All returned items will undergo inspection. If approved, a refund will be processed within 7-10 business days.
4. Restocking Fee: A restocking fee of 20% may apply for non-defective items.
5. Non-Returnable Items: Custom-built or special order items are not eligible for returns.

Refunds: If your return is approved, we will issue a refund to your original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.